Jantu Shipping & Refund Policy

Shipping

  • Processing Time: Most orders ship within 1–3 business days.

  • Tracking: You’ll receive tracking info as soon as your order is dispatched.

  • Stealth Packaging: We ship discreetly. No logos. No product names on the label.

  • Delays: We are not responsible for delays caused by customs, postal services, or weather. You assume the risk of international delivery.

Lost or Seized Packages

We’re happy to work with you to resolve issues, but we are not liable for packages lost, delayed, or seized by customs. You are responsible for understanding the regulations in your country or region.

Refunds & Returns

Due to the sensitive nature of our products, all sales are final.

We do not accept returns or issue refunds for:

  • Buyer’s remorse

  • Improper storage

  • Customs seizures

  • “Change of mind” after purchase

If your order arrives damaged or incorrect, contact us within 3 days of delivery with clear photos. We’ll review and do our best to make it right.